Refund Policy

 

At Snappy Layers, many of our products are 3D printed, made-to-order, customized, or personalized specifically for each customer. Because of this, our refund and cancellation policy may differ from standard mass-produced products.

1. Order Cancellation

Orders may be cancelled only before the order enters production or processing.

Once production has started, cancellation may not be possible, particularly for customized, personalized, or made-to-order products.

To request a cancellation, contact us as soon as possible with your order number.

2. Customized & Personalized Products

Customized or personalized products are made specifically according to the details provided by the customer.

Once production has started, customized or personalized orders are generally non-refundable and cannot be cancelled or returned unless the product is defective, damaged during shipping, or incorrectly produced by us.

Please carefully review all customization details before placing your order.

3. Damaged Products

If your product arrives damaged, please contact us as soon as possible after delivery.

To help us process your claim, you may be required to provide:

  • Order number

  • Clear photographs of the package

  • Clear photographs/videos of the damaged product

  • Photographs of the shipping label

  • Any other information reasonably required to investigate the issue

Please retain the original packaging until the issue has been resolved.

If the damage is verified, we may offer a replacement, repair, or refund, depending on the circumstances and availability of the product.

4. Defective or Incorrect Products

If you receive a product that is defective, materially different from what you ordered, or incorrectly manufactured due to an error on our part, please contact us with your order details and supporting photographs/videos.

After verification, we may provide a replacement, correction, or refund as appropriate.

Minor variations in colour, texture, layer lines, or surface finish may occur with 3D-printed products and are not necessarily considered defects.

5. Returns

Returns are accepted only where the product qualifies under our return policy and the return has been approved by Snappy Layers.

Customers should not send products back without contacting us first.

For approved returns, the product must generally be unused and returned in its original condition and packaging, unless the product is being returned because it arrived defective or damaged.

Customized and personalized products may not be eligible for return unless they are defective, damaged, or incorrectly produced by us.

6. Refund Processing

Once a refund has been approved, the refund will be processed to the original payment method wherever possible.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway, or other payment provider.

Shipping charges, where applicable, may be non-refundable unless the return or refund is due to an error or issue attributable to Snappy Layers.

7. Non-Refundable Situations

A refund may not be provided in situations including, but not limited to:

  • Customer changes their mind after production has started

  • Incorrect customization details provided by the customer

  • Incorrect size, colour, model, or variant selected by the customer

  • Damage caused by misuse, improper handling, or normal wear and tear

  • Minor cosmetic variations inherent to 3D printing

  • Failure to accept or receive the shipment after multiple delivery attempts

  • Incorrect or incomplete shipping information provided by the customer

8. Refunds for Undelivered Orders

If an order is confirmed as lost by the shipping carrier and cannot be recovered, Snappy Layers will review the case and may provide a replacement or refund, subject to the circumstances of the shipment.

A refund will not normally be issued solely because tracking information has not been updated for a short period, as courier tracking updates may sometimes be delayed.

9. How to Request a Refund or Replacement

To request a refund, replacement, or return, contact us at:

Email: support@snappylayers.com

Please include your order number, a description of the issue, and relevant photographs/videos where applicable.

Our team will review the request and respond with the next steps.

10. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact:

Snappy Layers
Email: support@snappylayers.com

We reserve the right to review each case individually and determine the appropriate resolution in accordance with applicable laws and the circumstances of the order.