At Snappy Layers, we carefully pack and ship every order to ensure your products reach you safely and in excellent condition. As many of our products are made-to-order and 3D printed, processing times may vary depending on the product and order volume.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment.

For customized or made-to-order products, additional processing time may be required. The estimated processing time, where applicable, will be mentioned on the product page or communicated to you after placing the order.

Orders are not normally processed or dispatched on Sundays and public holidays.

2. Shipping Time

Once your order has been dispatched, delivery generally takes:

• Metro cities: 2–5 business days

• Other locations: 3–7 business days

• Remote or difficult-to-reach areas: 5–10 business days

Delivery timelines are estimates and may vary depending on the courier service, destination, weather, public holidays, logistics disruptions, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order size, weight, and applicable shipping rates.

If free shipping is offered on a particular product or order value, the applicable terms will be displayed on the website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation containing the available tracking information.

You can use the tracking details provided by the courier to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Delivery Address

Please make sure that your shipping address, phone number, PIN code, and other delivery details are entered correctly while placing your order.

Snappy Layers will not be responsible for delays, failed deliveries, or additional shipping charges caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible after placing the order. We will try to assist you, but changes cannot be guaranteed once the order has been processed or shipped.

6. Delayed or Lost Shipments

While we work with reliable shipping partners, occasional delays may occur due to circumstances outside our control.

If your order appears to be significantly delayed or the tracking information indicates a delivery issue, please contact us at:

Email: support@snappylayers.com

We will coordinate with the relevant shipping partner and assist you in resolving the issue.

7. Damaged Packages

We take care to package our products securely. However, if your package arrives visibly damaged, please take photographs or videos of the package and product before discarding any packaging material.

Contact us as soon as possible with:

• Your order number

• Photos/videos of the package

• Photos/videos of the damaged product

This will help us investigate the issue and determine the appropriate resolution.

8. Failed Delivery / Returned Shipments

If a shipment is returned to us because of an incorrect address, incomplete address, customer unavailability, refusal to accept the package, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

In certain cases, the order may be cancelled or refunded after deducting applicable shipping and handling charges.

9. Customized & Made-to-Order Products

Customized products are produced specifically according to the customer's requirements.

Because of this, customized or personalized products may require additional processing time and may not be eligible for cancellation, return, or exchange once production has started, subject to our Return & Refund Policy.

10. International Shipping

Currently, Snappy Layers ships only to locations supported by our available shipping partners within India unless otherwise stated on the website.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated separately.

11. Contact Us

If you have any questions regarding your shipment, please contact us:

Snappy Layers
Email: support@snappylayers.com

We are always happy to help you with your order and delivery.

Thank you for choosing Snappy Layers.